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Money-back guarantee

Are you not completely satisfied? No problem. The money-back quarantee is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made. After receiving the product you have 30 days to return your product. You will be receive the full order amount back except the returned shipping costs. 


Return order

Only the costs for returning from your home to the web shop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us at info@lelianne.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. 


Return exceptions

Please note: Exclusion of the right of withdrawal is only possible for products:

  • Products that you have ordered especially for the customer.
  • Second-hand products.
  • Products damaged or used
  • Which, by their very nature, cannot be returned;
  • If the product is no longer in its current state as delivered
  • Of which the price is linked to fluctuations on the financial market over which the entrepreneur has no influence.


Orders will be checked

If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on the depreciation of the product to you. So treat the product with care and make sure it is properly packed when you return it.


Pay attention! - vacuüm packed

We ask you to send the return in the original packaging where possible. If you have unpacked the products that are vacuum packed, then you are responsible for arranging a large box to return the travel basket in its entirety.  The product will become larger when it is opened because it is vacuüm packed. 


Return Model English PDF
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