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L'élianne ® offers dog products made from excellent quality and strong materials. We want to guarantee this and therefore we will always offer you an appropriate solution in case of problems. Sometimes, of course, you may not be completely satisfied, which is why we offer an ample period for returns. 

 

Not satisfied? Full refund without any questions asked!

 

Are you not completely satisfied with your purchase? No problem at all. You have 30 days to return the product from the day you received it. The full order amount will be credited, excluding return shipping costs and payment method fees (a few cents). 

 

Only the costs for the return from your home to the shop are for your own account. Please check the website of the carrier for the exact rates. If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur.  

 

To exercise this right, please contact us, and we will make sure that your return process is handled easily and quickly!

 


Return Process

We offer a simple and quick return process for our customers.

  1. Simply message us to request a return;
  2. We will send you a return form that you only need to print out and stick on the box;
  3. Upon delivery we check and assess the products;
  4. The full purchase price will be refunded!

Exceptions to the right of withdrawal

Please note: Exclusion of the right of withdrawal is only possible for products:

  • Returns after 30 days;
  • Second-hand products with a special price;
  • Products with damage or used products;
  • Which cannot be returned due to their nature;
  • If the product is no longer in the condition as delivered;
  • Of which the price is linked to fluctuations on the financial market on which the entrepreneur has no influence;
  • You may not actually use the product if you do not yet know whether you will keep it. You may, of course, try out and test the product. 


Should the product be damaged or should the packaging be more damaged than necessary to try out the product, we may pass this depreciation in value to you. Please treat the product with care and make sure that it is well packed and that all parts are in good condition. 

 

Please note: vacuum packed travel basket

We kindly ask you to send the package in the original packaging where possible. If you have unpacked the products that are vacuum packed, you are responsible for arranging a large box to send the travel basket back in.  The product becomes larger when opened because it is vacuum packed. 

 

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