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Return

Money-back guarantee!

Are you not completely satisfied? No problem. The money-back quarantee is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.

After receiving the product you have 14 days to return your product. You will be receive the full order amount back.

Return order

If you want to return your product, please contact our customer service by email. Indicate that you want to return your product (s).

After contacting our customer service you can return the products + the original purchase receipt. The products you return must be packed unused and undamaged in the original packaging.

Pay attention! - vacuum packed

The returned product needs to be in the original packaging where possible. This is because the shipping costs of vacuum-packed products are higher when they are returned unpacked. This prevents high shipping costs for a return shipment. The product gets bigger when you open it from the product that is vacuum packed.

Shipping costs 

Only the costs for returning from your home to the web shop are for your own account. Consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us at elianne.business@outlook.com We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. Make sure that the shipping label is sent back!

Not sure about ordering?

Please note that the return costs are for your own account. On the website, Instagram and Facebook we post as many photos of the product as possible, so that you get a clear picture of what the product looks like. If you are unsure about the quality or anything else, feel free to contact me and I will get more photos.

Order will be checked

We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged on return.

It may happen that you accidently send the wrong delivery address - Please contact us as soon as possible. We will try to change the order delivery address.

Return Model English PDF
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