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Frequently asked questions

Do you have a question in mind? We've gathered some of our most frequently asked questions on this page, but if you can't find an answer to your query, please contact us directly.


Orders

Can I return an order?

- Yes you can! At L'élianne we work hard to ensure that our customers are happy to recommend us to others. Our intention is to deliver the highest level of customer service, and total clarity in all communications. Please visit this page -->Returns

To what countries do you ship?

- L'élianne ships worldwide, if you don't see your country let us know and we will make sure to send to you. Contact us

Do I get a confirmation when I have placed an order?

- If you have placed an order, you will receive a confirmation email with a track-and-trace code to follow the package.

 


Delivery

How soon will my order arrive?

- All the orders that are in stock will be shipped within 1-2 days. Check this page for all countries --> Delivery time and shipping costs

Can I also pick up my order?

- No, this is not possible.

 


Product features

At what temperature should I wash this product?

- The travel bed has removable covers, which can be washed. If it is not very dirty, wipe it clean with a damp cloth. For removable covers, machine wash on a cool, gentle cycle and do not tumble dry.

What are the dimensions and will my bigger dog fit?

- Dimensions: Length 55 cm x width 50 cm x height 45 cm or 21.6 x 19.7 x 11.8 inches. The L'élianne travel bed is best suited for small-medium dogs up to 14kg / 30lbs. We are working on designing bigger travel beds.

 

However, many of our customers with much larger dogs than the recommended size comfortably use the pod as their main bed. It is all about how your dog likes to sleep and rest.

 

If you are unsure if your dog will be a fit match you are always welcome to drop us a message and we should be able to offer some better advice. If you have questions about the suitability of our products, contact us by email: info@lelianne.com