PLEASE NOTE: Only this week, all orders will be shipped after the 30th of May!

Home » Contact » Return

Return

We offer a 60 days return policy!

 


L'élianne ® stands for excellent quality products for long-lasting use. We stand behind our products, which is why we offer a very generous return period of no less than 60 days!

 

You have 60 days from the day you receive the products to return them. If the product is reported back within 60 days, you have 14 days to return it.

 

The full order amount will be credited within 5 working days, excluding return costs and administration costs of the chosen payment method (a few cents). Only the costs for the return from your home to us are for your own account. Please check the website of the carrier for the exact rates.

 

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in the original condition and packaging.  

 

We want to guarantee our high quality and therefore, if there are any problems we will, of course, offer a suitable solution. Please contact us at any time for questions.

 


How to Return?

We offer a simple and quick return process for our customers.

  1. Simply message us to request a return;
  2. We will send you a return label that you only need to put on the box;
  3. Upon delivery we check and assess the products;
  4. The full purchase price will be refunded within 5 business days!

Exceptions of Returns

Please note: exclusion of the right of withdrawal is only possible for products:

  • Returns after 60 days;
  • Returns after 14 days of activating the returns process;
  • Second-hand products with a special price;
  • Products with damage or used products;
  • Which cannot be returned due to their nature;
  • If the product is no longer in the condition as delivered;
  • Of which the price is linked to fluctuations on the financial market on which the entrepreneur has no influence;
  • You may not actually use the product if you do not yet know whether you will keep it. You may, of course, try out and test the product. 


Should the product be damaged or should the packaging be more damaged than necessary to try out the product, we may pass this depreciation in value to you. Please treat the product with care and make sure that it is well packed and that all parts are in good condition. 

 

Please note: vacuum packed travel bed

We kindly ask you to send the package in the original packaging where possible. If you have unpacked the products that are vacuum packed, you are responsible for arranging a large box to send the travel basket back in.  The product becomes larger when opened because it is vacuum packed. 


Return Model English PDF