Delivery & Shipping
Are you offering worldwide shipping?
Yes, L'élianne ® offers fast worldwide shipping with a track-and-trace code.
How soon will my order be shipped?
All orders are processed within 1-4 business days. Orders are not shipped on weekends or holidays. Shipping charges for your international order will be calculated and displayed at checkout. L'élianne ® orders are insured during international shipping by us, without extra costs.
What are the international shipping costs?
The exact shipping charges for your international order will be calculated and displayed at your checkout.
Are all packages insured during shipping?
Yes, all L'élianne ® orders are insured during shipping by us, without extra costs.
Potential Service Interruptions
All our orders are shipped from the Netherlands. Orders may take longer to arrive due to variables outside our control. Unfortunately, we cannot guarantee the time of delivery. For more information, we recommend getting in touch with your local shipping agency. Please always fill in your correct telephone number, in a case of delay or when it's ready to be delivered, the local shipping agency can contact you.
What are the delivery times?
Once your order is packed and shipped, you will get a notification with your tracking information. Once shipped, most domestic orders take anywhere from 3 to 15 days to arrive, depending on the efficiency of your local postal service. We have the possibilities to ship by DHL Express for a more faster delivery.
Please check the overview below of the countries that we deliver. Please contact, if you don't see your country and we will make sure to ship them to you;
- Australia (6-12 days)
- Austria (6-12 days)
- Belgium (1-2 days)
- Canada (4-9 days)
- China (7-15 days)
- Czech Republic (3-6 days)
- Denmark (2-5 days)
- Estonia (4-6 days)
- Finland (3-6 days)
- France (2-4 days)
- Germany (2-3 days)
- Greece (3-6 days)
- Hungary (7-11 days)
- Iceland (4-10 days)
- Ireland (7 to 11 days)
- Italy (6-12 days)
- Japan (4-8 days)
- Latvia (7-12 days)
- Lithuania (6-12 days)
- Luxembourg (4-7 days)
- Malta (6-11 days)
- New Zealand (5-11 days)
- Norway (7-12 days)
- Poland (7-13 days)
- Portugal (6-12 days)
- Russia (5-12 days)
- Slovakia (7 to 13 days)
- Spain (6 to 12 days)
- Sweden (5-8 days)
- Switzerland (3-4 days)
- The Netherlands (1-2 days)
- Turkey (5-14 days)
- United Arab Emirates (7-11 days)
- United Kingdom (5-9 days)
- United States (US) (7-15 days)
*All the prices on the website are excluding shipping costs in all countries
What are the taxes and (custom) duties fees?
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your L'élianne order and/or shipping total. L'élianne is not responsible for fees associated with import. All fees must be paid by the parcel recipient. Orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by customers will be destroyed by the carrier. L'élianne does not issue refunds as a result of unpaid DDU fees.
Can I track my order?
Yes, once your order has been processed and shipped, you will receive an email with a track and trace code. The track and trace code helps to keep an eye on the estimated delivery time and possible delays.