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Delivery & Shipping

We ship worldwide!


We do our best to ship your order as soon as possible. In general, the order with track-and-trace code will be sent out within 1-2 working days. Please note that all orders are shipped from The Netherlands, so the packages might take longer to deliver in your country. Unfortunately, we cannot guarantee the time of delivery and delays may occur. 


When your order is confirmed, you will receive the expected delivery time in your email. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please always full in your correct telephone number because the shipping office might call you when it's ready to deliver. Should there be any delays, we will keep you informed by email. Of course, you can try out the products, and if you do not like it, we will find a suitable solution, or you can simply return it. 


We have a FAQ page with all the questions. If you have any questions, you can always contact us.


NOTE: December is a very busy month for all post offices, please be aware that delays might occur.


- Made for your best friend


Overview of Countries

Please check the overview below of the countries that we deliver. Please contact, if you don't see your country and we will make sure to ship them to you;

    • Australia (6-12 days)
    • Austria (6-12 days)
    • Belgium (1-2 days)
    • Canada (4-9 days)
    • China (7-15 days)
    • Czech Republic (3-6 days)
    • Denmark (2-5 days)
    • Estonia (4-6 days)
    • Finland (3-6 days)
    • France (2-4 days)
    • Germany (2-3 days)
    • Greece (3-6 days)
    • Hungary (7-11 days)
    • Iceland (4-10 days)
    • Ireland (7 to 11 days)
    • Italy (6-12 days)
    • Japan (4-8 days)
    • Latvia (7-12 days)
    • Lithuania (6-12 days)
    • Luxembourg (4-7 days)
    • Malta (6-11 days)
    • New Zealand (5-11 days)
    • Norway (7-12 days)
    • Poland (7-13 days) 
    • Portugal (6-12 days) 
    • Russia (5-12 days)
    • Slovakia (7 to 13 days) 
    • Spain (6 to 12 days) 
    • Sweden (5-8 days)
    • Switzerland (3-4 days)
    • The Netherlands (1-2 days)
    • Turkey (5-14 days) 
    • United Arab Emirates (7-11 days)
    • United Kingdom (5-9 days)
    • United States (US) (7-11 days)

    *All the prices on the website are excluding shipping costs in all countries



    All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your L'élianne order and/or shipping total. L'élianne is not responsible for fees associated with import. All fees must be paid by the parcel recipient. Orders shipped Delivered Duty Unpaid (DDU) and unclaimed or refused by customers will be destroyed by the carrier. L'élianne does not issue refunds as a result of unpaid DDU fees.

    Enjoy Online Shopping!