Warranty & Complaints

We care about our products and customers and logically we do our best to deliver all products to you in top condition. Yet it sometimes happens that an order breaks or get lost during transport or that something else happens that allows you to claim under warranty. Always contact us directly so that we can solve this!

A product is under guarantee if:

• The product is not complete;
• The product is damaged;
• The product is broken or does not work properly.

• Covers any defects in materials used to manufacture your product;
• Covers any defects in workmanship under normal use;
• Covers any broken components under normal use.

• The company will repair the product, at no cost, if the product is still under warranty;
• The company will repair any broken parts of a product using new or replacement parts;
• The product will be exchanged with a new product;
• The price of product will be refunded.

You are legally obliged to report the defect to us within three months of its discovery. If the defect is covered by the guarantee, we will repair or replace it free of charge. Is the product broken after three months or more? Please contact us to send us the evidence.

• Damage of a product resulting from negligence
• Damage of a product resulting from unauthorized modification of the product
• Damage caused by natural disaster
• Theft or loss of the product
• etc.

Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.