COMPLAINTS & WARRANTY
We care about our products and customers and logically we do our best to deliver all products to you in top condition.
Yet it sometimes happens that an order breaks or get lost during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. Click to return or send us an email.
It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing email@example.com
WHAT IF YOU DON'T AGREE TO THE SOLUTION?
We have the highest customer satisfaction score of 9.9 on Google and we want to keep it that way. We offer personal service-oriented solutions considering personal interests. We at L'élianne will always care about customers and their feedback. It could happen that we can't find a solution together, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.
From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform.